Start with the nomination that needs attention
Our support team helps with nomination questions from Braamfontein, Johannesburg and from anywhere in South Africa. If you are working on a first draft, checking details for a nominee, or trying to update a form after submission, use our contact form and describe the point where you got stuck.
A clear message helps us understand whether you need help with eligibility, the story, supporting notes, or nominee consent. It also helps when the nomination involves a teacher, carer, volunteer, neighbour, first responder or community helper whose work is easy to describe but harder to evidence on paper.
What to send when you need help
Keep the note practical and specific. Tell us the nominee's full name, the area they support, and the community work you want recognised. If you are not sure whether the person fits the programme, say what they do and where they do it.
- The nominee's name and contact details, if you have them
- The town or province linked to the work
- A short outline of the action or service being recognised
- Any documents, photos or records that support the story
- Whether the nominee already knows about the nomination
If you are submitting on behalf of a family member, neighbour, school or local group, mention your relationship to the nominee. That helps us keep the record tidy and reduces back-and-forth over missing details.
Making the story strong without overcomplicating it
A strong nomination gives a real picture of the nominee's contribution. Plain facts work better than long praise. Focus on what the person did, who benefited, where the support happened, and why the action mattered in that community.
Judging looks at the quality of the story, the relevance of the help given, and the strength of the supporting information. We also look for consistency between the written account and the evidence supplied. A short, honest account from someone who saw the work first-hand is often more useful than a polished but vague statement.
- Describe one clear example rather than ten loose claims
- Use dates, places or routine details where they matter
- Keep opinions separate from observed facts
- Explain the nominee's role in ordinary terms
Consent and privacy before you press submit
Nominee consent matters. If the person knows about the nomination, include that detail and share only what they have agreed to make available. If the nomination contains sensitive material, think carefully before adding it. Medical details, family matters, safety concerns and children's information should only be included when they are truly needed for the nomination.
Our privacy process is built around limited sharing. Information is used for nomination handling, review and communication connected to the programme. It should not be treated as a public noticeboard. When in doubt, keep personal details to the minimum needed for the assessment and use our contact form to ask about a specific concern.
Updating a nomination after it has gone in
Sometimes a nomination changes after submission. Maybe you received better evidence, noticed a spelling error, or realised that a key fact was left out. Send the update through our contact form and mention that it belongs to an existing nomination so the record can be matched correctly.
Useful updates often include corrected names, better contact details, extra supporting notes or a clearer description of the nominee's contribution. If the nomination involves several people, make it clear who did what. That keeps the review process cleaner and reduces confusion where more than one community group is involved.
- State whether the update replaces or adds to earlier information
- Keep the new details separate from the original summary
- Include any fresh evidence with a short note on what it shows
- Flag any privacy concern before sending sensitive material
After you send the form, what support can cover
Support requests often fall into a few practical groups: eligibility checks, help writing the story, evidence guidance, consent questions, privacy concerns and general nomination queries. We also handle questions about public notices, judging criteria and whether a nomination needs revision before it can be reviewed properly.
For people across Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Limpopo, Free State, North West and Mpumalanga, the process stays the same. Share the facts, keep the tone honest, and use our contact form when you need help with a part of the nomination rather than guessing at it.
If your nomination is about a quiet act of care or a steady habit of service, the support process is there to help you frame it clearly. Not every good story arrives neatly written, and that is fine.
